RETURNS & REFUND POLICY

At LORAVELIX, we operate with precision, transparency, and accountability. This Returns & Refund Policy outlines the eligibility requirements, timelines, procedures, and conditions governing refund requests for purchases made through loravelix.quest.

1. Refund Eligibility

Refunds may be granted when a product or service fails to meet documented specifications, is defective upon delivery, or was charged in error. Eligibility requires verifiable proof of purchase issued by LORAVELIX and compliance with the time limitations outlined below.

2. Time Limits

All refund requests must be submitted within 14 calendar days from the date of purchase. Requests submitted after this period may not be eligible for review. Certain promotional or limited-release services may carry shorter eligibility windows clearly stated at checkout.

3. Valid Conditions

Products must be unused, unmodified, and returned in their original condition where applicable. Digital services must not have been substantially accessed, downloaded, or consumed. LORAVELIX reserves the right to verify usage logs before approving digital refunds.

4. Request Process

To initiate a refund request:

1. Send a formal request to our support team via the contact details below.
2. Include your full name, order reference number, transaction date, and detailed explanation of the issue.
3. Attach any relevant documentation or screenshots supporting your claim.

Our team will acknowledge receipt within 2 business days and provide a final determination within 7 business days following review.

5. Exclusions

• Services already fully delivered or completed.
• Customized or personalized digital solutions.
• Requests based solely on change of preference.
• Failure to meet documented technical requirements prior to purchase.
• Violations of our Terms & Conditions.

LORAVELIX retains sole discretion in determining eligibility in cases involving policy misuse or suspected abuse.

6. Contact LORAVELIX

For all refund and return inquiries, please contact our compliance desk:

Email: [email protected]

Website: https://loravelix.quest